The following information applies to orders placed with us online or by telephone.
You may cancel your order at any time but no later than fourteen days (including non-working days) from the day you received the product(s) by sending your notice of cancellation by e-mail or post ensuring you quote your name, delivery address and your order reference number.
Our returns e-mail address is firstname.lastname@example.org
Where you have already received the goods, the item(s) must be wrapped securely and packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may not authorise the return.
Items that are excluded from our 14 days return policy include the following:
(a) goods made to the customer’s own unique specification (ie, bespoke and made to measure items)
(b) extra services we have already provided for you, including but not limited to, removal of your previous furniture and disposal thereof.
(c) mattresses (unless still sealed in the original packaging)
We will refund your money once we have received and processed the returned item(s) and in any event, within thirty days of notice of cancellation. You will be responsible for all the charges incurred in having the item(s) returned to Realwoods or if you fail to return goods as arranged you will be liable for any charges incurred in relation to attempts to collect the goods.